After implementing the methods provided in the challenges we started to listen more carefully to our customers and also changed our approach to them. Alina P. (Poland) I have managed to overcome obstacles, achieve goals, learn to see a topic from another point of view, and apply what I have learned, today I feel stronger and more empowered. Enrique P. (Spain) It is an excellent way to benefit from a self-evaluation – be more aware of your qualities and weaknesses. Dan I. (Romania)

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LEADERSHIP

Leadership is the ability of an individual or a group of individuals to influence and guide followers or other members of an organization. Leadership involves making sound -- and sometimes difficult -- decisions, creating and articulating a clear vision, establishing achievable goals and providing followers with the knowledge and tools necessary to achieve those goals. Leaders are found and required in most aspects of society, from business to politics to region to community-based organizations .An effective leader possess the following characteristics: self-confidence, strong communication and management skills, creative and innovative thinking, perseverance in the face of failure, willingness to take risks, openness to change, and levelheadedness and reactiveness in times of crisis. In business, individuals who exhibit these leadership qualities can ascend to executive management or C-level positions, such as CEO, CIO or president.