Customer service is a topic that is still undervalued in many countries Entrepreneurs must realize that the client is the most important element of any business. Good customer service means that a bond is created between our business and the customer. Even if the customer "goes away" (because, for example, it was a one-time purchase), he will talk about his positive experience to others. If it happens that our business is interesting to others, it is not enough that you have sold, you still have a new customer. For free (or otherwise - in the price of the "old"). And if he does not do it, in the worst case he will not scare off other potential customers
Improvement of customer service skills in everyday life.
Assume the goals you want to achieve by this lesson. Why do you want to improve the customer service skills? Learn how to improve your customer service skills, ask questions, reflect feelings, appreciate and summarize.
DAY 1 - Impression of professionalism
Today, when you come to work, think about whether there are characteristic elements that would make your clients perceive you as a professional. What specific elements (features) and why? Submit your suggestions and then think about which elements can be helpful in your daily work.
Day 2 – Reasons for giving up shopping
Today, think about writing down at least 7 reasons that you think cause customers to stop buying from a given store, the service they offer, etc. Then provide at least 7 options that can prevent such situations. Consider how, based on what you have saved, improve the quality of services provided.
Day 3 - The dynamics of communication
Today, consider and write down the importance of the following elements of direct communication to another person in percent:
• Words ___________ %
• Tone of the voice ___________ %
• Body language ___________ %
Sum 100 %
Analyze your approach to the client and other people and write down your percentage approach in an analogous table. Compare both tables and consider how they correspond with each other and what you can change in your approach to customer improve your efficiency and service quality.
Daily on the task to be carried out each day
Every day prepare short resume of the skills you have learned or improved. Take a look for the assumptions for the next day to be prepare for new challenge.