After implementing the methods provided in the challenges we started to listen more carefully to our customers and also changed our approach to them. Alina P. (Poland) I have managed to overcome obstacles, achieve goals, learn to see a topic from another point of view, and apply what I have learned, today I feel stronger and more empowered. Enrique P. (Spain) It is an excellent way to benefit from a self-evaluation – be more aware of your qualities and weaknesses. Dan I. (Romania)

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Customer service is a an ability to serve and treat customers in the best possible way with utilisation of the several technics.. In business, people are focusing on products, lowering prices, attracting new customers, forgetting that what counts is how (service) and not just what (product). Good customer service means that a bond is created between the business and the customer. Even if the customer "goes away" (because, for example, it was a one-time purchase), he will talk about his positive experience to others. If it happens that our business is interesting to others, it is not enough that you have sold, you still have a new customer.