After implementing the methods provided in the challenges we started to listen more carefully to our customers and also changed our approach to them. Alina P. (Poland) I have managed to overcome obstacles, achieve goals, learn to see a topic from another point of view, and apply what I have learned, today I feel stronger and more empowered. Enrique P. (Spain) It is an excellent way to benefit from a self-evaluation – be more aware of your qualities and weaknesses. Dan I. (Romania)

Customer service

Customer service is a topic that is still undervalued in many countries Entrepreneurs must realize that the client is the most important element of any business. Good customer service means that a bond is created between our business and the customer. Even if the customer "goes away" (because, for example, it was a one-time purchase), he will talk about his positive experience to others. If it happens that our business is interesting to others, it is not enough that you have sold, you still have a new customer. For free (or otherwise - in the price of the "old"). And if he does not do it, in the worst case he will not scare off other potential customers

Objective

Improvement of customer service skills in everyday life.

To Do

Assume the goals you want to achieve by this lesson. Why do you want to improve the customer service skills? Learn how to improve your customer service skills, ask questions, reflect feelings, appreciate and summarize.

Action Plan

DAY 1 - Impression of professionalism

Today, when you come to work, think about whether there are characteristic elements that would make your clients perceive you as a professional. What specific elements (features) and why? Submit your suggestions and then think about which elements can be helpful in your daily work.

Day 2 – Reasons for giving up shopping

Today, think about writing down at least 7 reasons that you think cause customers to stop buying from a given store, the service they offer, etc. Then provide at least 7 options that can prevent such situations. Consider how, based on what you have saved, improve the quality of services provided.

Day 3 - The dynamics of communication

Today, consider and write down the importance of the following elements of direct communication to another person in percent:

• Words ___________ %

• Tone of the voice ___________ %

• Body language ___________ %

Sum 100 %

Analyze your approach to the client and other people and write down your percentage approach in an analogous table. Compare both tables and consider how they correspond with each other and what you can change in your approach to customer improve your efficiency and service quality.

Duration
3 Days
Routines
Every day
Boost, Grow.
Customer service skills
Reminders

Daily on the task to be carried out each day

Achievement and Award

Every day prepare short resume of the skills you have learned or improved. Take a look for the assumptions for the next day to be prepare for new challenge.