Active listening (active listening techniques, feedback rules). Active listening is showing the interlocutor acceptance, respect, warmth and warmth. It is refraining from your own judgments and good advice. The ability to listen well is expressed in focusing on the partner's person, the content of the conversation through:
· Turning towards the interlocutor
· Maintaining eye contact
· Gentle encouragement to continue
· Not disturbing and not disputing when someone speaks
Improvement of listening capacity skills in everyday life.
Assume the goals you want to achieve by this lesson. Why do you want to improve the listening capacity? Learn what active listening is, ask questions, reflect feelings, appreciate and summarize
DAY 1 - Keep eye contact with people you talk to
In today's exercise, it's not about intrusive staring at another person's eyes. Just 5-10 seconds. Remember this rule when you talk to someone much, much smaller than yourself, eg. a child or when you want to talk to the boss who is standing over you. And remember this rule when you like / can do several things at the same time. Therefore, today, focus on keeping the principle of maintaining eye contact during conversation with someone at home or at work. Write to the exercise notebook or exercise to make you focus more on listening to the message coming from your interlocutor.
Day 2 - Refrain from interrupting and ending thoughts for someone
Use your patience today. During the conversation with the interlocutor, allow his speech to resound completely and only then speak. Give yourself a few seconds and you can talk. Perhaps you will be convinced that people who pause before they start speaking are perceived as intelligent people. Write in the workbook what the reaction of the interlocutor was and whether this exercise contributed to a better understanding of his message.
Day 3 - Check the communication code
Things seem obvious and unambiguous. And yet each of us sees and hears something else. Today's task will be to ask your interlocutor if you understand his message well. Repeat what you heard with your own words (this gives a lot to the person who spoke), summarize. Do not add your own opinion. Just say what you heard. Write in the exercise book or the message you heard at the beginning coincides with the one who actually meant your interlocutor.
Daily on the task to be carried out each day
Every day prepare short resume of the skills you have learned or improved. Take a look for the assumptions for the next day to be prepare for new challenge.