After implementing the methods provided in the challenges we started to listen more carefully to our customers and also changed our approach to them. Alina P. (Poland) I have managed to overcome obstacles, achieve goals, learn to see a topic from another point of view, and apply what I have learned, today I feel stronger and more empowered. Enrique P. (Spain) It is an excellent way to benefit from a self-evaluation – be more aware of your qualities and weaknesses. Dan I. (Romania)

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Listening capacity is the ability active listening. This ability is showing the interlocutor acceptance and respect. Listening capacity refraining from the own judgments and good advice. The ability to listen well is expressed by focusing on the partner's person, the content of the conversation by:

  • Turning towards the interlocutor
  • Maintaining eye contact
  • Gentle encouragement to continue
  • Not disturbing and not disputing when someone speaks