LISTENING CAPACITY

Listening capacity is the ability active listening. This ability is showing the interlocutor acceptance and respect. Listening capacity refraining from the own judgments and good advice. The ability to listen well is expressed by focusing on the partner's person, the content of the conversation by:

  • Turning towards the interlocutor
  • Maintaining eye contact
  • Gentle encouragement to continue
  • Not disturbing and not disputing when someone speaks